Data deletion

How to ask

Email info@ovgamma.com with the subject “Delete my data”. Tell us the phone number or email address we would know you by or, for a brokerage, its name and the email of its account owner. To protect you, we may ask you to confirm the request from that number or address before anything is deleted.

If you contacted ovgamma itself

If you used this website, our contact form or pop-up, our WhatsApp number, or Nova, the voice assistant on this site, ovgamma is the controller of that data and we handle your request directly.

If you spoke with a brokerage’s agent

Your conversation was with a brokerage that uses ovgamma. The brokerage controls your data and ovgamma processes it for them, so we pass your request to that brokerage and tell you who they are. Once the brokerage confirms, we delete from ovgamma’s systems your phone number, name and email address, the recordings and transcripts of your calls, your WhatsApp messages, including voice notes, your conversations with the voice agent on the brokerage’s website, and the details captured about your enquiry, such as intent, budget band, timeline, and area preference.

Copies the brokerage has already moved into its own systems, such as its CRM, a spreadsheet, or its email, sit outside ovgamma and are the brokerage’s to delete.

If you are a brokerage

Write from the email of your account owner. We close the account and delete its users and logins, settings, campaigns, leads, call recordings and transcripts, WhatsApp and website conversations, uploaded documents, and every connected integration with its access tokens. That includes the WhatsApp Business connection you made through Meta: its access token and the WhatsApp Business account and phone number IDs we received.

You can also remove ovgamma’s access to your WhatsApp Business account in your Meta Business settings at any time. That stops new messages reaching us; you can still ask us to delete what we already hold.

How long it takes

We reply to confirm we have your request and aim to finish deleting within 30 days of confirming it. If your request goes to a brokerage, we tell you when we have passed it on, and the 30 days start when the brokerage confirms.

What stays

Database backups are not edited one record at a time, so a copy can remain in a backup until that backup is deleted. Copies in our providers’ logs and AI call traces are deleted on those providers’ own schedules. We keep a short record that your request was made and completed, without the deleted content, so we can show we acted on it.

Questions

Write to info@ovgamma.com, or use the contact page.