Privacy policy

1. Scope and applicable law

This policy explains how ovgamma (“we”, “us” or “our”), operating in Dubai, United Arab Emirates, collects, uses, stores, transfers and protects personal data through ovgamma.com and the AI voice, WhatsApp and website agents we operate for our customers. It follows UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and the laws that apply in Dubai.

For lead data, the brokerage that uses ovgamma is the controller and ovgamma is its processor: the brokerage decides why the data is collected and how it is used, and we process it on the brokerage’s behalf to run the service. For this website and for enquiries made to ovgamma itself, we are the controller.

Material changes to this policy are published on this page with a new effective date.

2. Information we collect

We collect personal data from three groups of people.

• Website visitors. Technical data such as IP address, browser type, device and operating system, pages visited, session length and the referring page, and your cookie choice. The site sets one first-party analytics cookie, and only after you accept it in the consent banner. Decline it, or leave the banner unanswered, and everything still works: our analytics still count page views and button clicks without a cookie and without identifying you, using a random ID that exists only while the page is open and is never stored on your device. Separately, Nova, the voice assistant on this site, keeps a random visitor ID in your browser’s storage so we can count visits and returning visitors (no name or IP address is stored with it). If you talk to Nova, it also remembers your name, contact details and the last part of the chat in your browser for 30 days so it can pick up where you left off. No advertising or cross-site tracking cookies are set at any time. If you use a form on this site (the contact form, the contact pop-up, or the email prompt before a demo), we receive what you type (your name, email address, phone number and message) and use it to reply to you, including on WhatsApp. If you sign up for product updates, we use your email address to send them. If you talk to Nova, the voice assistant on this site, the conversation is transcribed and saved.
• Brokerages and business users (our customers). Account details, names, business email addresses and phone numbers, billing details, the access tokens for the CRM, calendar and messaging accounts you connect, and activity logs.
• Leads and prospective customers. Contact details (name, phone number, email address), property preferences, budget, qualification answers, communication preferences, call recordings and transcripts, WhatsApp messages including voice notes, and other details of the conversation, submitted through web forms, ad campaigns or our AI agents.

3. Voice recordings, call transcripts and AI processing

• AI disclosure. Our AI phone agents are set up to tell the lead in their opening lines that they are an AI assistant and that the call is recorded. Our WhatsApp agents are set up to open with a message that says it is an AI assistant, and Nova, the voice assistant on websites, is set up to introduce itself as an AI assistant when a call starts. Our agents are set up never to claim to be human.
• Call recordings and transcripts. Voice calls may be recorded and transcribed, and are analysed during and after the call for qualification scoring, quality assurance, CRM updates and improving the service.
• Customer consent responsibility. Brokerages that use ovgamma must make sure they have the lead’s lawful consent to be contacted, recorded and processed before any outreach starts.

4. How we use personal data

• Delivering managed AI lead qualification, voice and WhatsApp outreach, and related marketing services.
• Replying to enquiries made through this website and sending product updates you signed up for.
• Setting up accounts, billing and invoicing, including 5% VAT where it applies under UAE tax law.
• Passing qualified lead profiles into our customers’ CRM, calendar and scheduling tools.
• Improving our own call scripts, prompts and routing. We do not use personal data to train AI models.
• Meeting the regulatory obligations of the Dubai DET and other UAE authorities.

5. Cross-border transfers and infrastructure

Our main servers are hosted by Amazon Web Services in the United States, and some of the providers in section 8 process data in other countries. Where data is transferred across borders for processing or CRM integrations:

• Transfers follow Articles 22 and 23 of UAE Federal Decree-Law No. 45 of 2021 (PDPL) on cross-border data protection.
• Data sent to and from our website, apps and APIs is encrypted in transit. Each provider handles data under its own data-processing terms.
• Access to lead data is limited to the brokerage’s own users and to ovgamma staff who need it to operate the service.

6. Data retention and erasure

• Retention. Personal data is kept only as long as needed for operational, contractual and regulatory reasons.
• Lead data. Call recordings, transcripts and lead records we hold for a brokerage are kept while that brokerage uses ovgamma, unless it asks us to delete them sooner. Copies the brokerage has moved into its own CRM or other systems follow its own retention rules. Full transcripts of conversations with Nova, the voice assistant on websites, are deleted automatically after 180 days. If you gave Nova your details, a short summary with the last part of the chat stays with your enquiry record until it is deleted.
• Financial records. Transaction and billing records are kept for the periods required by UAE tax and accounting law.
• Deletion. We delete or anonymise data when it is no longer needed for these purposes, or when you or the brokerage ask us to. A copy can remain in a database backup until that backup is deleted. The data deletion page explains how to ask us to delete data and how long it takes.

7. Your rights under the UAE PDPL

Under UAE Federal Decree-Law No. 45 of 2021, people in the UAE have the following rights:

• Access. Ask whether we process your data and get a copy of the personal data we hold.
• Correction. Ask us to correct inaccurate or incomplete information.
• Erasure. Ask us to delete your personal data when it is no longer needed or you withdraw your consent.
• Restriction and objection. Object to direct marketing, automated profiling or specific processing.
• Portability. Ask for your personal data in a structured, machine-readable format.

To use any of these rights, email info@ovgamma.com and say which you want, or follow the steps on the data deletion page. If your request is about a conversation with a brokerage that uses ovgamma, that brokerage is the controller: we pass your request to it and tell you who it is.

8. Third-party disclosures and subprocessors

ovgamma does not sell, rent or trade personal data. We share it only with the brokerage that owns the lead and with the service providers we need to run the service: telephony carriers; AI language, speech-to-text and text-to-speech providers; Meta for WhatsApp; email delivery; cloud hosting; website analytics; error monitoring and logging; and the CRM, calendar and spreadsheet tools a brokerage connects. We also share data when a UAE court order or government authority legally requires it. We can give you the current list of these providers on request.

9. Contact and data protection enquiries

• Operating entity: ovgamma
• Email: info@ovgamma.com
• Phone: +971 58 966 4055
• Website: ovgamma.com, or the contact page